Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for My Nintendo Store, as well as options to call, message or chat to us too!

What topic are you looking for help with?

Nintendo Switch 2 pre-order process (5)Nintendo Account (10)My Nintendo (6)General (12)Products (3)Bonus Items (8)Orders (10)Delivery (9)Repairs (1)Recycling (1)Returns & Replacements (8)Payments (11)

Still need help with your order?

Live Chat, Message or CallLive Chat, Message or Call

For more options click contact us below

Nintendo General enquiries

If your enquiry is not related to a My Nintendo Store purchase, please visit the Nintendo Support Page